Refund policy

At Elevra, your satisfaction is important to us. If you are not happy with your purchase for any reason, including if the product did not work for you or you simply did not like it, you may request a return within 30 days of receiving your order.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a refund.

To be eligible for a return:

  • The return request must be made within 30 days of delivery

  • The item must be returned with its original packaging

  • Proof of purchase (order number or receipt) is required

How to Start a Return

To initiate a return, please contact our support team with the following information:

  • Your order number

  • The reason for the return

Once approved, we will provide instructions on how to return your item.

Contact Email:
help.elevrawell@gmail.com

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, the refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Shipping Costs

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will resolve the problem as quickly as possible by offering a replacement or refund.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After this time, the order may already be in processing and cannot be canceled.

Contact

If you have any questions regarding returns or refunds, please contact us:

Email: help.elevrawell@gmail.com