Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
How do I place an order?
Add your size and color to the cart, then head to checkout. You can pay with a card, PayPal, Shop Pay, Apple Pay, or Google Pay, and you’ll get an order confirmation and tracking details by email once it ships.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
What’s the warranty / guarantee?
Every order is backed by a 60-day money-back guarantee. If it’s not right for you, send it back for a full refund.
How long does shipping take?
Orders are tracked from the moment they leave our warehouse in the US. You’ll get a tracking link by email as soon as your order ships.
What is your return policy?
You have 60 days to try it risk-free. If it’s not for you, send it back for a full refund, no questions asked.
Thumb Stabilizer Questions
How do I find my size?
Wrap a soft tape measure around your palm at its widest point, just below the knuckles, with your thumb relaxed out to the side. Match that measurement to the sizing chart on the product page. If you’re between sizes, size down for the snuggest support.
Do I get one for each hand?
Yes. Every order includes a left and a right, so you’re covered whichever hand (or both) needs support.
How do I put it on, and how long should I wear it?
It slips on like a mitten — no straps or clips to fuss with. Wear it as much or as little as you need throughout the day; most people find results build with consistent daily wear over several weeks.
How do I wash it?
Hand wash gently in cool water with a mild detergent, then lay it flat to dry in the shade, out of direct sunlight.
What is your guarantee and returns policy?
You’re covered by a 60-day money-back guarantee — try it risk-free, and if it’s not right for you, send it back for a full refund.
How do you ship, and what will I pay?
Shipping is free on orders over $50. All orders are tracked from our warehouse in the US.
What payment methods can I use?
All major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Thumb Stabilizer:
Honest answers to the questions we get most
What is it made of? I have allergies and sensitive skin.
A blend of synthetic materials — polyester fiber, nylon, spandex, and a foam insert. It’s latex-free and contains no latex.
Will it help with arthritis at the base of the thumb, De Quervain’s, or trigger thumb?
It’s designed to support the CMC joint at the base of the thumb, and many customers dealing with these conditions report real relief with consistent wear. That said, it’s a wearable support, not a medical device or treatment — if you’ve been diagnosed with a joint condition, check with your doctor first.
Heated Gloves:
Honest answers to the questions we get most
I have poor circulation / Raynaud’s / arthritis. Will these work?
They’re made for you.
Three heat settings let you adjust to exactly what your hands need, whether you’re out for errands or relaxing outdoors.
Do I need a smartphone to use these gloves?
Answer coming soon — add once product specs are finalized.
I’ve tried heated gloves before. They died after 20 minutes. Why are yours different?
Ours don’t.
8+ hours on a single charge, guaranteed*. If they don’t last all day, send them back for a full refund.
*on the lowest heat setting.
Are they waterproof?
Answer coming soon — add once product specs are finalized.
What if they don’t work for me?
Same as everything else we sell — you’re covered by our 60-day money-back guarantee.
Are the gloves touchscreen compatible?
Answer coming soon — add once product specs are finalized.
Will these actually warm my fingertips?
Answer coming soon — add once product specs are finalized.
Can I actually use my hands while wearing these?
Answer coming soon — add once product specs are finalized.
Can I use these for running?
Yes — our gloves can be used for running.
They’re great for cold morning runs when you need warmth but still want to use your hands (adjusting your watch, holding your phone, etc.).
That said, if you run hot and only need gloves for the first 10 minutes, you may find them warmer than you need once you’re moving. They’re best for runners who struggle with cold hands throughout their run.
Can I use these for cycling?
Answer coming soon — add once product specs are finalized.
Heated Products: Battery & Specs
Batteries, charging, and heat settings
Do they come with batteries?
Yes! Everything you need is included in the box:
- 2 rechargeable 4000 mAh batteries (one for each glove)
- Wall charger
- Your gloves, ready to go
Just charge, slide the batteries in, and press the button. No extra purchases needed.
What sizes are the batteries?
Each glove uses a compact rechargeable lithium-ion battery — small enough to slip into a pocket inside the glove without adding bulk.
Battery specs:
- Power: 4000mAh
- Size: About the size of a small phone power bank — fits comfortably in your palm
They’re lightweight, rechargeable via the included wall charger, and designed to keep the gloves slim and comfortable while still delivering longlasting heat.
Are the gloves rechargeable?
Yes! The gloves come with two rechargeable lithium-ion batteries (one for each glove) and a wall charger included.
Just plug them in, wait a few hours, and they’re ready to go again. No need to keep buying disposable batteries — one charge gives you up to 8 hours of warmth.
What temperature do the gloves reach?
The gloves have three heat settings you can switch between with one button:
- Low: 45°C (113°F)
- Medium: 55°C (131°F)
- High: 65°C (149°F)
Most customers find low or medium is plenty for everyday use — walking the dog, errands, gardening. High heat is there for extra cold days or when you need to warm up fast.
The higher the setting, the more battery you’ll use — so many people start on high to warm up, then switch to low to keep warm all day.
How quickly do the gloves heat up?
Within seconds. You’ll feel warmth almost immediately — no waiting around in the cold.
What exactly gets heated?
The heating elements run all the way to your fingertips — not just the palm like cheaper gloves. That’s the key difference for people with circulation issues.
How long does it take to charge the batteries?
Around 3–4 hours for a full charge.
About the Company
Why are you called Elevra?
Elevra comes from “elevate.” The goal isn’t just to ease pain — it’s to help you keep doing the things you don’t want your hands to hold you back from.
Is this a real company? Is the product genuine?
Yes. Elevra is a real, operating company, and every order ships directly from us. You won’t find our products on Amazon or other marketplaces — buying direct is the only way to be sure you’re getting the genuine product.
Where are you based, and where does it ship from?
We’re based in the USA and ship every order from within the US with tracking included.
How do I reach you?
Email us at help.elevrawell@gmail.com and we’ll get back to you as soon as we can.