Shipping Policy
Shipping Policy
Shipping Information
At Pepcool, we're happy to offer free shipping on all orders.
Order Processing Times
Orders are typically processed and dispatched within 1–3 business days after they're placed. During high-volume periods, holidays, or promotional events, processing may take up to 7 business days.
Once your order has been dispatched and handed to the shipping carrier, it's considered in transit to the address you provided at checkout.
Estimated Shipping Times
Estimated delivery times begin after your order has been dispatched:
- United States: 5–10 business days
- Canada: 7–14 business days
- United Kingdom: 5–10 business days
- Australia: 7–14 business days
- International / Worldwide: 10–20 business days
Please note that these are estimates only and may vary due to courier delays, customs processing, weather, holidays, or other factors outside our control.
Order Changes and Shipping Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. Incorrect or incomplete details may cause delays, failed delivery, or cancellation.
If you need to update your shipping details, contact us within 24 hours of placing your order. We'll do our best to accommodate changes, but we can't guarantee edits once processing has begun.
If we spot an issue with your shipping address, our support team may reach out to verify it. If we don't hear back in time, your order may be delayed or canceled.
Delayed Deliveries
While we do our best to ensure timely delivery, some delays can happen for reasons outside our control, including:
- carrier or transit disruptions
- severe weather
- customs clearance delays
- address verification issues
- payment review or processing issues
If your order is delayed, we'll help where we can and work with the carrier to resolve the issue.
Lost or Stolen Packages
If your package is marked delivered but you can't locate it, or it appears lost in transit, please contact us as soon as possible.
We also recommend contacting the shipping carrier directly to file a claim when appropriate. While Pepcool isn't responsible for packages once they've been transferred to the carrier, we'll do our best to assist with the investigation.
Any replacement offered is reviewed on a case-by-case basis. Lost or stolen packages may not be covered under our refund policy.
Shipping Policy Updates
Pepcool reserves the right to update or modify this Shipping Policy at any time without prior notice. By placing an order with us, you agree to the shipping terms in effect at the time of purchase.
Contact Us
If you have any questions about your order or shipping, contact our support team at help.elevrawell@gmail.com.