Return & Refund Policy

Elevra Return & Refund Policy

At Pepcool, we're committed to delivering products and service we'd be proud to stand behind. Your satisfaction matters to us, which is why every purchase is covered by our 30-day money-back guarantee. If you're not completely happy with your order, reach out to us at help.elevrawell@gmail.com and we'll make it right.

30-Day Money-Back Guarantee
If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund to your original payment method. Items should be unused and in their original packaging.

Cancellations
You can change or cancel your order within 24 hours of placing it. After that window, your order will likely have already been processed and we may not be able to make changes. Cancellations made within the 24-hour window are refunded within 10 business days.

How to Start a Return
Email us at help.elevrawell@gmail.com within 30 days of delivery. Include your order number and a brief reason for the return, and we'll send you instructions from there.

Refunds
Approved refunds are issued to your original payment method within 10 business days of us confirming your return. If you don't see the refund after that period, check with your bank or card provider, as processing times on their end can vary. All refunds are issued in the original currency of purchase, and any currency conversion or exchange fees are the customer's responsibility.

What's Not Eligible
For hygiene and safety reasons, we can't accept returns on items that have been used or opened beyond inspection. Custom, personalized, and bulk orders, along with gift cards, are also non-returnable. We can't refund issues caused by factors in your control, such as an incorrect shipping address entered at checkout.

Damaged or Defective Items
We package every order carefully, but if something arrives damaged, let us know within 48 hours of delivery. Email help.elevrawell@gmail.com with a clear photo of the damage and we'll assess it for a free replacement. This doesn't cover damage from normal use or misuse.

Shipping & Delivery
We aim to get your order to you quickly, but we can't be responsible for delays outside our control, including those caused by couriers, customs, or weather. For delivery issues, please contact the courier directly. We aren't liable for packages marked delivered that are later reported lost or stolen.

Fraud Prevention
To protect our customers, we verify billing and shipping details and monitor for unusual activity. We may request additional information to confirm a transaction. If we suspect fraud, we reserve the right to cancel the order and notify the customer.

Policy Updates
We may update this policy from time to time. The current version always applies to your purchase, so we recommend reviewing it before ordering. By purchasing from Pepcool, you agree to this Return & Refund Policy.